Shipping & Delivery

Currently, we only ship to physical New Zealand addresses and orders are shipped via CourierPost, NZ Post and Courierxpress.

Tracking/Estimated Delivery Times

All orders that are in stock are shipped out the same day or the day following date of purchase. Orders will be delivered in 1-2 days in the North Island, and 2-3 days to the South Island.

An email and a tracking number will be sent to say your product has been dispatched. If your order has not been delivered within a reasonable time frame, please track your parcel by using the tracking reference provided or get in touch with us.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. We may need to order in a product specifically for you, which may take anything from a day to two weeks extra. We will endeavour to keep you informed.

Please understand that a delay may also occur if your credit card was declined or for address verification, if your billing address was entered incorrectly.

PLEASE NOTE:Rural and some residential areas may require an additional day delivery time.

Returns & Refunds

If you are not completely satisfied with your purchase, you may return any items for a refund or a credit within 14 days of receipt of purchase, as long as the item is in new condition (special order items are excluded).

In order for goods to be exchanged they must arrive back to us in the condition that they left, if possible they should be sent in the same packaging that they arrived in. The return shipping must be paid for in full by the customer prior to sending the goods back to the return address. If the customer is exchanging the item for another item, this will not qualify for free shipping and the customer will also be required to pay this cost.

All return shipping charges must be prepaid. We cannot accept Cash On Delivery (C.O.D.) shipments.

If you are not exchanging the item you will be issued a credit to the value of the product/s being returned and will be allowed to use this at any time in the future. This credit can be used via our online shop.

Send the return package to:

Hole In One Golf Limited

25 Westview Court

Somerville

Auckland 2014

New Zealand

You will be advised via e-mail and your order status will be updated when we receive your package(s) back into our warehouse.

Payment

The preferred form of payment is by Credit Card. All transitions will be billed in New Zealand dollars. Orders paid for by credit card are usually processed and shipped within 1-2 business days providing the item(s) are in stock.

You may also pay by Direct Deposit/Internet Banking. Your order will be shipped once payment has been confirmed.

Credit Cards are charged at the time the order is placed and deduction of funds occurs immediately upon order.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We do not accept "cash on delivery" or "layby plans" as a means of payment.

Product Warranties

Our products have a 12 months warranty from the date of purchase.

Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If the product is still under warranty then the repair will be at our expense.

Where repair is not possible or practical we will replace the item with the same or similar product. Freight to return the repaired or replacement product will be at our cost.

If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of Hole In One Golf’s products of the same value as your original purchase price.

Where none of the above solutions is possible or practical then you have the option of receiving a full refund or store credit.

Government Legislation

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

For additional information on our return policies, please contact our Customer Service, or e-mail us at sale@holeinonegolf.co.nz

Security and Privacy

Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority. Our DPS security system encodes your credit card and contact details to ensure its safe transfer.

All payments are processed via a secure payment gateway operated by DPS.

We understand and respect our customer’s need for privacy. Therefore you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list you may unsubscribe at any time.

Please make sure you keep your passwords and login information secret. Don’t create blindlingly obvious passwords like your last name or birthday.

Additional Terms

We reserve the right to alter and/or add to our terms and conditions as required. Any amendments to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The customer is responsible for ensuring that they are aware of the latest terms and conditions.

If any provision of these Terms and Conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect. Compliance with these Terms and Conditions are essential to us. By purchasing from us, you are agreeing to be bound by these Terms and Conditions and in no event will any terms contained in any order or offer made by you or any document used by you have effect or be binding on us.

These Terms and Conditions and any contracts to which these Terms and Conditions apply will be governed by the laws of New Zealand. Any claim or dispute arising here under will be subject to arbitration in accordance with the Arbitration Act 1996.

This Business is New Zealand Owned and Operated. The legal business name is Hole In One Golf Limited.